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Customs matters

We offer private customers clear and expert advice on customs matters. We answer your questions, review your documents, and show you the simplest way to a secure, transparent, and compliant transaction.

Support with all customs matters

Customs issues are often complicated – especially when it comes to the import or export of private goods.

Personal customs consultation

Personal customs consultation

Our customs specialists answer your questions and explain the necessary steps clearly.

Review of your documents

Review of your documents

We check invoices, packing lists, or proof of value and verify that all information is complete.

Support with export and import

Support with export and import

Whether importing or exporting private goods – we will guide you through all formally relevant processes.
Clarification of individual requirements

Clarification of individual requirements

We analyze your situation and show you the appropriate procedure for a correct settlement.
Document preparation

Document preparation

We assist with the creation and preparation of all necessary documents for customs clearance.

Transparent overall billing

Transparent overall billing

You will receive a clear and complete invoice – without surprises or additional fees.

Request assistance with customs issues

Whether import or export: We show you the right steps and ensure reliable processing.

Your advantages

Personal consultation

Through our experienced customs specialists

Clarification

Individual questions and requirements

Documentation support

Reviewing and preparing the necessary documentation

Direct support

In export and import processes

Total invoice

Without surprises

Our solutions are ideal for

Private customers

Private customers

With unresolved customs questions

Private individuals

Private individuals

Who want to export or import goods

Customers

Customers

Who require support with document preparation

Families

Families

Who wish to transfer their household goods properly and smoothly as part of a relocation.

Real-life example

Real-life example

A customer ordered an outdoor kitchen in Germany. We advised him in advance on the customs formalities. Thanks to our support, he received the delivery with just one invoice – without any additional charges weeks later.


Customs matters – how it works

1

Inquiry

By phone, email, or directly on site.

2

Analysis

Analysis of your question and documents.

3

Advice

Advice on the correct procedures and formalities.

4

Support

We will support you in the implementation of customs clearance.
Jürgen Sutter
Jürgen Sutter
Head of Customs

FAQ

Can I book just a consultation without transportation?

Yes. We also support you if you only have questions about customs clearance or would like your documents reviewed. We clarify the necessary steps, review your documents, and guide you through the appropriate procedure. We will inform you transparently about any costs in advance.

Can the consultation also take place online?

Yes, we can also advise you by phone or email upon request.

Simplifying the customs process

With clear processes and personal support, we assist you with your private customs matters.